September 26, 2016 — Zitter Health Insights, a business intelligence firm serving life science companies, specialty pharmacies and managed healthcare organizations focused on optimizing patient access to pharmaceuticals, today announced that founder and CEO Mark Zitter will step down from his leadership role. Current President John Monahan will be appointed CEO of the business upon Zitter’s transition to Chairman in January 2017.read more
July 28, 2016 — Zitter Health Insights, a business intelligence company focused on issues of access for life sciences, pharmacy, and managed care companies, today launched Patient Support Program PRO (PSP PRO), the industry’s first independent assessment of the patient support programs used by millions of pharmaceutical and biotech consumers with chronic or ongoing medication needs.
PSP PRO is a syndicated report that measures standardized key performance indicators across multiple product brands in a selected therapeutic area. Patients evaluate their overall satisfaction with their brand’s support program, and provide specific reviews of program elements such as the enrollment hassle factor, the effectiveness and emotional impact of financial and telephone support services, and whether welcome materials are reassuring or overwhelming.read more
A recent large-scale survey found that people living with rheumatoid arthritis (RA) believe that their relationship with their healthcare professional can positively impact the management of their disease.[i] But how does doctor-patient communications influence the patient’s adherence to medication protocols? Our December 2015 Abandonment Insight Monitor (AIM) survey found that RA patients are more than […]read more
The U.S. healthcare system incurs more than $200 billion in avoidable costs every year, and much of this staggering number is attributed to prescription abandonment and non-adherence to recommended drug therapies.1 Simply put, patients who do not fill their prescriptions cannot take the medications as prescribed by their doctor. Ultimately, patients stop taking a medication […]read more
April 28, 2016 — Zitter Health Insights, in partnership with Specialty Pharmacy Times, has announced a new Specialty Pharmacy Patient Satisfaction Award that will recognize specialty pharmacies for their achievements in customer satisfaction. Winners will be determined based on the quarterly results from Zitter Health Insights’ Specialty Pharmacy Patient Satisfaction Survey compiled throughout 2016. Results will be published in Specialty Pharmacy Times in 2017. Specialty pharmacies provide patients with medications that require special handling or unique patient training, and often treat rare or complex diseases.read more