Explore Products

Specialty Pharmacy Patient Satisfaction Survey

The Patient Satisfaction Survey is the first industry-wide patient satisfaction survey, which provides an objective, comparative and third-party assessments of all major Specialty Pharmacies (SPs). Accrediting agencies increasingly require that SPs survey their patients. This syndicated, actionable offering is based on responses from thousands of SP patients and complies with the accrediting requirements – as well as offering SPs the ability to assess their performance and the competitions.

Take action:

Schedule a Demo

  • Improve your customer service based on survey of thousands of SP patients
  • Benchmark your absolute and relative progress over time
  • Gain insight into how each SP acquires patients and connects with them
  • Understand the reasons behind patient choice of engagement and switching
  • Understand how customers view your business and uncover opportunities to enhance their satisfaction
  • Gain insight on competitors’ operational performance such as type and frequency of communication, and shipment of medicine
  • Understand how your SP ranks in Net Promoter Score® (NPS®) versus the competition
  • Satisfy the accreditation requirement for patient satisfaction surveys for URAC, CPPA, and ACHC
  • Use the results to satisfy for payer contracting requirements

The Specialty Pharmacy Patient Satisfaction Survey gives insight into your business and the views of your customers by therapeutic area.

Schedule A Demo