This survey enables manufacturers to better understand key patient perceptions about their specialty pharmacy (SP) and its service offerings, and how each SP compares competitively. The Specialty Pharmacy Patient Satisfaction Survey can help brands with enhanced services, established SP networks, Small Therapeutic Areas or Launch Brands.
Understand how each SP ranks in Net Promoter Score® (NPS®)
Pharmaceutical clients have a trusted third party that provides unbiased actionable insights and benchmarking data to scorecard their network and use during SP business reviews. The data can be analyzed by therapeutic area and covers most specialty categories.
The Patient Satisfaction Survey is the first industry-wide patient satisfaction survey, which provides an objective, comparative and third-party assessments of all major Specialty Pharmacies (SPs). Accrediting agencies increasingly require that SPs survey their patients. This syndicated, actionable offering is based on responses from thousands of SP patients and complies, with the accrediting requirements – as well as to assess their own and competitor performance.