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Specialty Pharmacy Patient Satisfaction Survey

  • This survey enables manufacturers to better understand key patient perceptions about their specialty pharmacy (SP) and its service offerings, and how each SP compares competitively. The Specialty Pharmacy Patient Satisfaction Survey can help brands with enhanced services, established SP networks, Small Therapeutic Areas or Launch Brands.

    Take action:

    Schedule a Demo
    • Benchmark your SP network (works for open or closed/limited networks)
    • Gain insight into how SP enhanced services (such as financial assistance, nursing care, communication, and more) are viewed by patients and what matters the most
    • Leverage insights into SP's operational performance, such as communication and shipment of the medicine
    • Understand how patients view their SP and what opportunities exist to enhance their satisfaction
    • Gain insights into how each SP acquires their patients
    • Understand why patients switch SP's
    • Optimize your SP network or Patient Support Programs by understanding the strengths and weaknesses of each SP
    • Understand how each SP ranks in Net Promoter Score® (NPS®)

    Pharmaceutical clients have a trusted third party that provides unbiased actionable insights and benchmarking data to scorecard their network and use during SP business reviews. The data can be analyzed by therapeutic area and covers most specialty categories.

  • The Patient Satisfaction Survey is the first industry-wide patient satisfaction survey, which provides an objective, comparative and third-party assessments of all major Specialty Pharmacies (SPs). Accrediting agencies increasingly require that SPs survey their patients. This syndicated, actionable offering is based on responses from thousands of SP patients and complies, with the accrediting requirements – as well as to assess their own and competitor performance.

    Take action:

    Schedule a Demo
    • Improve your customer service based on survey of thousands of SP patients
    • Benchmark your absolute and relative progress over time
    • Gain insight into how each SP acquires patients and connects with them
    • Understand the reasons behind patient choice of engagement and switching
    • Understand how customers view your business and uncover opportunities to enhance their satisfaction
    • Gain insight on competitors’ operational performance such as type and frequency of communication, and shipment of medicine
    • Understand how your SP ranks in Net Promoter Score® (NPS®) versus the competition
    • Satisfy the accreditation requirement for patient satisfaction surveys for URAC, CPPA, and ACHC
    • Use the results to satisfy for payer contracting requirements

    The Specialty Pharmacy Patient Satisfaction Survey gives insight into your business and the views of your customers by therapeutic area.

Schedule a Demo