The Physician Office Staff Satisfaction Survey (MDSS) is a syndicated benchmarking and performance monitoring study driven by a team of Zitter Health Insights experts designed to help specialty pharmacies understand how physicians’ office staff view their specialty pharmacies. With this research, specialty pharmacies can better understand perceptions related to their services provided by the top fifteen specialty pharmacies, and how each SP compares competitively.
Improve your customer service based on satisfaction surveys of thousands of provider offices
Benchmark your absolute and relative progress over time
Gain insight into how SPs utilize their sales force to engage office staff in a particular specialist group
Measure the effectiveness of your sales force, understand what message the office staff receives and if it works
Leverage insights into competitors’ operational performance, such as benefits verification, prior authorization processing and support
Recognize the reasons behind how office staff influence patient choice
Evaluate how the office staff view your business and what opportunities exist to enhance the satisfaction for those offices
Review how your SP ranks in Net Promoter Score (NPS®) versus the competition
Satisfies the accreditation requirements for ACHC
Use these results to provide for payer contracting requirements
MDSS will enable specialty pharmacies to evaluate the influences of physicians’ staff on their operations and gauge how your organization is performing to inform marketing decisions as well as specific operational decisions.