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Specialty Pharmacy Physician Office Survey

We survey the staff at thousands of physician offices on their experiences with specialty pharmacies (SP), and tailor the findings for two professional audiences. The surveys provide objective, comparative assessments of all major specialty pharmacies to help both drug manufacturers and the specialty pharmacy industry understand office staffs’ perspective on SP support and how the various SP’s perform against the most service components that offices value.

  • The Physician Office Staff Satisfaction Survey (MDSS) is a syndicated benchmarking and performance monitoring study designed to help specialty pharmacies understand how physicians’ office staff view their specialty phar¬macies. With this research, pharmaceutical manufacturers can better understand perceptions related to patient/office services provided by the top fifteen specialty pharmacies, and how each SP compares competitively.

    Take action:

    Schedule a Demo
    • Benchmark your SP network (works for open or closed/limited networks).
    • Gain insight into how SP enhanced services (such as financial assistance, benefits verification, prior authorization services, and more) are viewed by office staff and what matters the most.
    • Leverage insights into SPs operational performance, such as communication and the prior authorization process.
    • Understand how office staff view SPs that they work with and what opportunities exist to enhance their satisfaction.
    • Gain insights into how frequently each SP visits office staff and the message(s) that they leave with them.
    • Understand which SPs office staff are referring patients too and why.
    • Understand how each SP ranks in Net Promoter ScoreSM (NPS)
    • Understand how each SP ranks in Net Promoter ScoreSM (NPS)

    Clients have a trusted third party that provides unbi¬ased actionable insights and benchmarking data to scorecard their network or for use during SP business reviews. The data can analyzed by therapeutic area and covers most specialty categories.

  • The Physician Office Staff Satisfaction Survey (MDSS) is a syndicated benchmarking and performance monitoring study driven by a team of Zitter Health Insights experts designed to help specialty pharmacies understand how physicians’ office staff view their specialty pharmacies. With this research, specialty pharmacies can better understand perceptions related to patient/office services provided by the top fifteen specialty pharmacies, and how each SP compares competitively.

    Take action:

    Schedule a Demo
    • Improve your customer service based on satisfaction surveys of thousands of provider offices.
    • Benchmark your absolute and relative progress over time.
    • Gain insight into how SPs utilize their sales force to engage office staff in a particular specialist group.
    • Measure the effectiveness of your sales force, understand what message the office staff receives and if it works.
    • Leverage insights into competitors’ operational performance, such as benefits verification, prior authorization processing and support.
    • Recognize the reasons behind how office staff influence patient choice.
    • Evaluate how the office staff view your business and what opportunities exist to enhance the satisfaction for those offices.
    • Review how your SP ranks in Net Promoter Score (NPS) versus the competition.
    • Satisfy the accreditation requirement for office satisfaction survey’s ACHC.
    • Use these results to provide for payer contracting requirements.

    MDSS will enable specialty pharmacies to evaluate the influences of physicians’ staff on their operations and gauge how your organization is performing to inform marketing decisions as well as specific operational decisions.

Schedule a Demo