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Press Releases

Zitter Health Insights Specialty Pharmacy Patient Satisfaction Survey

  Livingston, N.J. (February 16, 2017) – Zitter Health Insights (ZHI), has been providing life science, specialty pharmacy and managed care organizations insights that optimize patient access to medications for almost three decades.  ZHI’s Specialty Pharmacy Patient Satisfaction Survey was created to address an …

Introducing IDN Message Monitor

Zitter Health Insights Launches their NEW Integrated Delivery Network Message Monitor Service Livingston, N.J. (February 13, 2017) – Zitter Health Insights, which provides life science, specialty pharmacy and managed care organizations with insights to optimize patient access to pharmaceuticals, today launched their new Integrated …

Zitter Health Insights Announces Leadership Change

September 26, 2016 — Zitter Health Insights, a business intelligence firm serving life science companies, specialty pharmacies and managed healthcare organizations focused on optimizing patient access to pharmaceuticals, today announced that founder and CEO Mark Zitter will step down from his leadership role. Current President John Monahan will be appointed CEO of the business upon Zitter’s transition to Chairman in January 2017.

Zitter Health Insights Launches the First Independent Benchmarking Report Comparing the Effectiveness of Patient Support Programs

July 28, 2016 — Zitter Health Insights, a business intelligence company focused on issues of access for life sciences, pharmacy, and managed care companies, today launched Patient Support Program PRO (PSP PRO), the industry’s first independent assessment of the patient support programs used by millions of pharmaceutical and biotech consumers with chronic or ongoing medication needs.

PSP PRO is a syndicated report that measures standardized key performance indicators across multiple product brands in a selected therapeutic area. Patients evaluate their overall satisfaction with their brand’s support program, and provide specific reviews of program elements such as the enrollment hassle factor, the effectiveness and emotional impact of financial and telephone support services, and whether welcome materials are reassuring or overwhelming.